Thank you for visiting ClowCleanse.co.uk and HealthCoachLucy.com (collectively referred to as "the Websites"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

NameEmail addressPhone number (if provided)Address (if applicable)Payment details (processed securely by third-party payment providers)

1.2 Non-Personal Information

IP addressBrowser type and versionTime zone settingsOperating systemReferring website or platformActivity on the Websites (e.g., pages viewed, time spent, links clicked)

1.3 Sensitive Information

If you voluntarily share sensitive health-related information with us (e.g., in coaching forms or email consultations), we will handle this data with the utmost confidentiality and use it solely for the purpose of providing our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and personalise our services, including nutrition coaching and product recommendations.To process orders, subscriptions, or requests made through the Websites.To communicate with you, including sending newsletters, updates, and promotional materials (with your consent).To improve the functionality, usability, and performance of the Websites.To comply with legal obligations.To protect against fraudulent or unauthorised activity.

3. Sharing Your Information

We will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with the following:

Service Providers: Third-party companies that help us operate the Websites or deliver our services (e.g., payment processors, email platforms, analytics providers).Legal Authorities: If required by law or to protect the rights, property, or safety of the Websites, our users, or others.

4. Cookies and Tracking

The Websites use cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to:

Recognise returning visitors.Save your preferences.Analyse website traffic and performance.

You can manage your cookie preferences in your browser settings. Note that disabling cookies may affect the functionality of the Websites.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Sensitive health-related information will be stored securely and deleted upon request or after services are completed.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.Correction: Request corrections to inaccurate or incomplete information.Deletion: Request the deletion of your personal information (subject to legal obligations).Withdrawal of Consent: Opt-out of marketing communications or withdraw your consent for specific data processing activities.

To exercise these rights, please contact us at [Insert Contact Email].

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

Secure data storage and encryption.Restricted access to personal information.Regular monitoring and security updates.

8. Third-Party Links

The Websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.

9. Children’s Privacy

The Websites are not directed at children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: [email protected]

Address: 3 Wycbold Court, Stourbridge, DY9 0PF

Your use of the Websites constitutes your acceptance of this Privacy Policy.