Terms and Conditions
WHO, WHAT AND WHERE
CLOW Life Limited (t/a CLOW CLEANSE) grants you a non-exclusive, limited and revocable license to use and access the website “www.clowcleanse.co.uk” (Site). In these Terms & Conditions, “us”, “we” and “our” refer to CLOW CLEANSE and references to “you” and “your” is to you, the end user.
CLOW Life Limited is a company registered in England. Unless otherwise specified, the materials on this site are directed at those who access this site from the United Kingdom mainland. CLOW Life Limited makes no representation that any product referred to and the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.
WHAT YOU AGREE TO WHEN USING THIS SITE
2.1 By using the Site you agree to be bound by these Terms & Conditions. If you do not agree with these Terms & Conditions you must immediately stop using the Site.
2.3 Until registered you are a “User” and you do not have the authority, implied or express, to access the Services and CLOW CLEANSE disclaims all liability in relation to your use of this Site.
2.4 We may change, update or otherwise amend the Site at our absolute discretion and without notice.
2.5 provide true, accurate, current and complete information about yourself as prompted by our registration form (such information being the “Registration Data”); and
b) maintain and promptly update the Registration Data to keep it true, accurate, current
2.6 Our juice’s are sold as meal replacements as part of our juice cleanse packages, with the main objective of weight loss and cleansing. The ingredients have been carefully chosen to pack the juice with the maximum nutrients and as little sugar as possible.
3.1 CLOW CLEANSE may offer you access to controlled areas of the Site or offer you goods & services for sale (Services). You must register the information as requested on the Site in order to access the Services.
ONLINE TERMS OF SALE
4.0 You may purchase goods & services online from the Site. All purchases are subject to these Terms of Sale:
4.1 Purchase, Payment & Order
◦ All prices displayed on this website are in GBP.
◦ Any purchase of items from the online store (Order) is confirmed when you complete payment for the items on this Site.
4.2.1 CLOW CLEANSE shall advise you of any delivery fees prior to despatch. Delivery fees will be advertised prior to the payment for your Order.
4.2.2 You must provide us with accurate delivery information. We will only deliver to a physical address (Delivery Address). We do not deliver to P.O. boxes.
4.2.3 All orders are shipped via courier as stated in the checkout – a surcharge may apply on some delivery options. Supplementary items are shipped with your juice.
4.2.4 Orders will be delivered within 3 business days from payment unless otherwise arranged between the parties (Delivery Date).
4.2.5 We will advise you of times between which delivery will be made on any day (Delivery Window). You must advise us immediately if the Delivery Window will result in you not being able to refreeze / refrigerate your products within 1 hour after the end of the Delivery Window (eg if the Delivery Window is 4pm to 7pm, you must be able to refrigerate your product by 8pm).
4.2.6 Orders will be delivered to the entrance of the Delivery Address. If no one is available to take delivery of your Order we will leave it near the entrance.
4.3 Delivery Address
4.3.1 You agree to take on the risk for the goods, such as loss or damage, when the goods reach the Delivery Address.
4.3.2 After taking delivery of the Order, you agree to examine the goods and notify us if there is any defect in the goods before midday of the day following the Delivery Date.
4.3.3 Under no circumstances will CLOW CLEANSE be liable for any cost, loss or damage caused by a delay in delivery, including incorrect delivery details provided by you.
4.3.4 We deliver to the address stated on your booking form, please make sure you’ve made suitable arrangements to receive your delivery and have given appropriate instructions. If no one is at home during our delivery hours to sign for your parcel you will need to instruct the courier company to leave in a safe place (we cannot pass notes to the courier, this must be left for the courier at the time of delivery). No refunds will be given if this action is taken and a parcel is not received. Please make sure you are in to sign for your parcel. As our products are perishable they must be delivered on the chosen delivery date. If no one is in to accept the parcel at your chosen delivery address, our courier will be instructed to leave the parcel at your property, if the parcel is lost or stolen we will not accept responsibility or liability. You must arrange for someone to be available to accept it on your chosen delivery date. In the event that a parcel has to be delivered to a neighbour or other address and is subsequently lost we cannot accept responsibility for it. If a parcel is returned to the courier and then delivered on a subsequent date or cannot be delivered within 48 hours of despatch, we will not accept responsibility for the goods being off. Goods are sent fresh and must be consumed immediately. If goods are returned to us after delivery attempted a refund or replacement will not be offered.
4.4 Refrigeration & Consumption
4.4.1 You must freeze or refrigerate our products. It is your responsibility to ensure that delivered products are refrigerated as soon as possible, and within 1 hour from the end of the delivery window
4.4.2 Please notify us of any delivery issues within 24 hours of your requested delivery date. You must transfer your juices immediately to a freezer when delivered. Juice last 1 day once fully defrosted.
4.4.3 Juice and food must be frozen immediately after delivery and kept refrigerated until consumed.
4.4.4 You must not consume products that have been defrosted and remained unrefrigerated for more than 4 hours.
4.4.5 Do not consume our products beyond the Use By date marked on the lid of the products.
4.5 Refunds, Returns & Cancellations
4.5.1 CLOW CLEANSE shall provide a refund or exchange on an Order where (without limitation):
◦ A product has exceeded its “Use By” date when received by you;
◦ An incorrect product was sent to you; or
◦ The product is faulty or damaged in some way upon receipt by you.
4.5.2 To receive a refund or exchange you must:
◦ Before midday of the day following the Delivery Date notify us by email (email@example.com) with the problem with the Order, at which time you’ll be given instructions on how to return the items; and
◦ Despatch the items for exchange or refund back to CLOW CLEANSE.
4.5.3 CLOW CLEANSE will not accept returns, nor offer an exchange or refund, where:
◦ You have chosen incorrectly or mistakenly;
◦ You have changed your mind;
◦ You do not like the taste of the product; or
◦ You have incorrectly treated or stored the product.
4.5.3 CLOW CLEANSE reserves the right to decide whether or not to make an exchange or refund until it has received the returned items.
4.5.4 You may cancel your Order no later than 2 working days before your Delivery Date. Refunds will not be available for cancellations made after this time.
4.5.5 Once delivered, due to the nature of the product we are unable to offer refunds or returns.
4.6.1 All prices shown include VAT (where applicable) at the current rates.
5.1 You acknowledge, understand and accept that our products are raw and have not been pasteurized.
5.2 Our products may not be suitable for everyone due to the unpasteurized nature of the product. Our products should not be used by pregnant or breastfeeding women, young children, the elderly and those with weakened immune systems. If you have any concern, you are taking specific medication or have a medical condition please seek medical advice before using our products.
5.3 You must not consume our products if you have allergies that result in anaphylaxis (or similar) or diabetics who are insulin dependent. It is your responsibility to inform us if you suffer any of these conditions before you place an Order.
5.4 CLOW CLEANSE products are made in a kitchen that contains nuts. Should you have known allergies to nut products exercise caution prior to consumption, as there is always the likelihood of some traces of nuts being present.
5.5 Any information published on the Site and other information that we send you does not constitute medical advice.
5.6 We do not make any health claims about our products.
5.7 We advise that Juice Cleanse & Soup Cleanse should only be purchased by those over the age of 18. Anyone under the age of 18 should have permission from an adult before purchasing. It is not CLOW Life Ltd’s responsibility to check the age of those purchasing products.
5.8 Juice Cleanse/Detox/Fasting is a restricted calorie process, we do not advise people who are unwell, pregnant, frail, elderly or people with any other health issues to carry out a cleanse. Please see your doctor before ordering, or contact us prior to ordering for further details. Orders must be placed for your own use only. We do not accept any responsibility if a juice cleanse is passed to another person or used by another individual. It is imperative that the user purchases direct so they can read and accept our Terms & Conditions.
5.9 For Allergens in meals please refer to individual item pages on website or contact us via email or telephone (this information will also be included on the meal packaging).
6.1 We do not claim to be certified organic. All ingredients we use are sourced from suppliers that are certified organic.
CONDITIONS OF USE
7.1 It is a condition of use that:
◦ You register on the Site to purchase any products and request services from us;
◦ You only use the Site for lawful purposes;
◦ You do not engage in any improper, indecent or offensive behaviour;
◦ You will treat the Site and its Users with respect and will not partake in any conduct that could be considered bullying, harassment, degradation, insulting or otherwise demeaning to the human standard of any other person (as determined by us); and
◦ You must provide us with accurate personal and contact information. You will only represent yourself and will not create false aliases or impersonate any other person (with or without their consent) while using the Site.
◦ You do not breach any of the Terms & Conditions.
8.1 By using this Site you acknowledge that we are not required to keep the Site available for your use and we make no warranties as to its availability.
8.2 We accept no responsibility for the unavailability of this Site, or any offers of Services found on the Site, and you agree that we are not liable for any loss or damage that you or any other person incurs by not being able to access the Site.
8.3 We make no guarantees, implied or express, as to the ongoing availability of the Site or Services.
9.1 All content on the Site and the Services are the copyright and property of CLOW CLEANSE. Without the express written permission of CLOW CLEANSE, you shall not:
◦ Replicate all or part of the Site or Services in anyway; or
◦ Incorporate all or part of the Site or Services in any other webpage, site, application or other digital or non-digital format.
9.2 You agree that by using the Site you will not copy the Site or Services for your own commercial purposes. You agree and warrant that you will not solicit the user of the Site to join another competing site or in anyway to stop using the Site in preference of using another site offering comparable services. You indemnify us for any loss or damage we suffer as a result of your breach of this warranty.
THIRD PARTY WEBSITES & ADVERTISING
10.1 The Site may contain information & advertising from third-party businesses, people & websites (Third Parties). You consent to receiving this information as part of your use of the Site.
10.2 We are not responsible for any information transmitted by Third Parties or liable for any reliance you make upon the information or statements conveyed by Third Parties (or in relation to your dealings with Third Parties), nor are we responsible for the accuracy of any advertisements.
LIMITATION OF LIABILITY & INDEMNITY
11.1 You agree that you use the Site at your own risk.
11.2 You acknowledge that we are not responsible for the conduct or activities of any User or Member and that we are not liable for such under any circumstances.
11.3 If you are provided with a username & password to access the Services, it is your responsibility to keep your username & password secure and you indemnify us for any loss or damage we suffer as a result of unauthorised access to your account. You are solely responsible for the use of your account, irrespective of who it utilising it, whether with or without your permission.
11.4 You agree to indemnify us for any loss, damage, cost or expense that we may suffer or incur as a result of or in connection with your use of or conduct in connection with the Site, including any breach by you of these Terms & Conditions.
13.1 We may end the agreement formed by Terms & Conditions immediately by giving you written notice. It is not essential to provide reasons for the termination. Where these Terms & Conditions have been terminated you must immediately cease using the Site or Services.
13.2 Your use of the Site may be cancelled at any time, for any reason, by on a temporary or permanent basis. You must immediately cease using the Site should you receive a notice cancelling your license to use the Site.
14.1 You can direct notices, enquiries, complaints and so forth to CLOW CLEANSE at the details published on the Site. We will notify you of a change of details from time-to-time by publishing new details on the Site.
14.2 We will send you notices and other correspondence to the details that you submit to the Site, or that you notify us of from time-to-time. It is your responsibility to update your contact details as they change.
15.1 CLOW CLEANSE shall at its absolute discretion amend this Terms & Conditions at any time, which shall become effective by giving you notice.
15.2 Any provision of these Terms & Conditions, which is invalid or unenforceable in any jurisdiction, is, as to that jurisdiction, ineffective to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms & Conditions or affecting the validity or enforceability of that provision in any other jurisdiction. The parties will negotiate in good faith to replace any such provision with a provision which is valid and enforceable and consistent with the intention of these Terms & Conditions, so far as is reasonably practicable.
15.3 These Terms & Conditions form part of an ecommerce transaction and the parties agree that these Terms & Conditions shall be accepted electronically and the agreement to these Terms & Conditions is formed & validly entered into electronically.
15.4 The termination of these Terms & Conditions does not affect the parties’ rights in respect of periods before the termination of these Terms & Conditions.
15.5 By ordering & accepting these Terms & Conditions the customer is giving permission for CLOW Cleanse to use the personal details given for future promotions. This includes telephone & email addresses.
All information and wording on this website is the copyright of CLOW Life Ltd.
CLOW Cleanse is a trading name of CLOW Life Ltd.
3 Wychbold Court, Pedmore
West Midlands, DY9 0PF
Company Number 13738207